FAQ

1. What exactly is in your study guides?
2. How often are your practice exams updated?
3. How do I upgrade to the latest version of the practice exam?
4. I would like to try your practice exams but how can I trust your products?
5. How long does it take for GlobalITcert to deliver my study guide once I have purchased them online?
6. What is the ordering process?
7. I am hesitant about using my Credit Card online. Will my Credit Card information be secure if I place an order at your site?
8. When I try to open the practice exam that I bought, I get an error message that states: "There was an error opening this document. The viewer cannot decrypt the document". Is there something wrong with this particular file?
9. If I live in Africa and some place where I cannot use paypal, what can I do?
10. Is there any prerequisite of our money back guarantee?

1. What exactly is in your study guides?
Each guide is developed to ensure the best possible opportunity to pass the exams the first time. Each certification authority (Microsoft, Cisco, etc.) clearly indicates what skills are being measured on their web sites for each test that is administered. We develop concepts to focus learning in these areas. Our study guides contain key points to reinforce these required skills. Most important, there is an explanation of the key concepts you need to know for the exams. There is a series of questions and answers which are very similar to the real test style. If you are looking for a study guide that will teach all the details of Windows, then these study guides are probably not for you. If you have a general networking or computer knowledge and you don't want to have to go through all the time and expense just to learn things you'll probably have to lookup later anyway, then you've come to the right place.

2. How often are your practice exams updated?
Our practice exams are reviewed and updated on a continuous basis. The certification authorities often change the skills being measured on the exams, so we frequently change our guides, usually monthly, to reflect these new skills.

3. How do I upgrade to the latest version of the practice exam?
After you have purchased our product, you can upgrade to the latest versoion of our practice tests for free for a lifetime. So please check our website or email us a few days before attending your exam in order to keep updated with the latest exam knowledge.

4. I would like to try your practice exams but how can I trust your products?
We have samples questions and answers published on our website, you can read them for free on our website and judge yourself the quality of our products. Our products are written by a group of IT professionals, most of who hold MCSE, CNE, CCNA, Sun, Novell, Oracle, A+ and CIW certified Specialist qualifications.

5. How long does it take for GlobalITcert to deliver my study guide once I have purchased them online?
If you purchase the products using a credit card online, you can download our product almost instantly after your credit card payment is approved.

6. What is the ordering process?
The ordering process is classified into the following steps:
a. First, you can visit our various product listings and add the exams that you want to purchase to your shopping cart.
b. Once you have finished adding products to your shopping cart, you may click the remove button if you do not desire to purchase any certain product.
c. You may also wish to clear the shopping cart totally by clicking the Clear Shopping Cart button.
d. Once you are certain about the products that you want to buy & have them all in your shopping cart, simply click on Pay and Finish.
e. You will now be taken to a 128-bit SSL secured web page of our payment gateway (Paypal.com).
f. Here, you will have to provide your personal details and credit card details.
g. Once you have filled up the form here, click on the Complete Order Now button.
h. If your order is verified, your credit card will be charged and you will be given an order number. Please note this order number carefully.
i. You will now be asked to complete the order and notify www.GlobalITcert.com of the order.
j. We will send download link, username and password for downloading our product to you within 5 hours after your order.
k. You can now login to our website and use your username and password to login to your account.
l. You will now be able to download your study guides from your personal account.
m. You may obtain our updates in the same fashion.

7. I am hesitant about using my Credit Card online. Will my Credit Card information be secure if I place an order at your site?
Absolutely. Security of our customers' confidential information is of utmost importance to us. We therefore use a trusted third party vendor, PayPal internationally renowned Credit Card Processing Company which has been on the internet all time using their secure processing system. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you will ever be stored anywhere on our server.

8. When I try to open the practice exam that I bought, I get an error message that states: "There was an error opening this document. The viewer cannot decrypt the document". Is there something wrong with this particular file?
This error message is displayed when you use an older version of Acrobat Reader to open a document that has been encoded with the latest version of Adobe Acrobat. All of our Exam Study Guides are encoded with the latest version of Adobe Acrobat. Some of the older versions of Acrobat Reader are not compatible with the new features in the latest version of Adobe Acrobat. You must download Adobe Acrobat Reader 5.0 to open our Study Guides. You can download a free version Adobe Acrobat Reader 5.0 from Adobe.

9. If I live in Africa and some place where I cannot use paypal, what can I do?
We receive many emails about this problem every month and most people come from Africa, parts of Asian countries and some of European countries. If you live in those areas where you cannot use Paypal. We have another payment system for you -- clickbank which accept orders from all over the world.

10. Is there any prerequisite of our money back guarantee?
a. Get to know what is going to be tested in the exam.
b. Get a relevant book, really study and be willing to learn.
c. Spend around 10-20 hours studying our GlobalITcert study guide and understand all of them completely.
We would like to emphasize that GlobalITcert cannot and will never be able to replace your study. If you don't understand anything with the questions and answers in our study guides, just memorize those stuffs, you may still fail the test. So we strongly recommend you follow our study instructions to get certified.

• 100% Realistic Exam Questions, Answers and Explanations with Complete Details.
• Exhibit, Drag & Drop, Simulation Questions all included.
• Verified Correct Answers Provided by GlobalITcert Certification Experts.
• Updated Regularly to Reflect the Latest Exam Question Pool.
• Life Time Free Update for Any Exam You Purchase.
• 100% Money Back Guarantee! Fail Once, Money Back!
• Instant Online Download after Purchasing.